Airport Delivery / Pick-up: Fees and Conditions
Fee includes both delivery & pick-up, based on the MEET times for the airport - not flight arrival & departure times:
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Normal Delivery Hours:
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$40 fee for delivery and/or pick-up 8:00 am – 5:00 pm
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Outside Normal Hours:
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$50 fee for delivery and/or pick-up 7:00 am – 8:00 am / 5:00 pm – 6:00 pm
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$60 fee for delivery and/or pick-up 6:00 am – 7:00 am / 6:00 pm – 7:00 pm
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$10 per hr additional fee - extended delivery and/or pick-up times outside delivery hours
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* Airport delivery and pick up times require a minimum of 24 hours’ notice. Requests within the 24-hour period are subject to an additional $35 fee. We will always do our best to accommodate!!
How it Works: Curbside Delivery & Pick-up
Curbside Delivery @ Arrival
Baby’s Away driver will text Customer when arriving at the airport & will wait in the cell phone waiting area until Customer has texted they are curbside, outside Baggage Claim.
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Customer is to text when they arrive outside Baggage Claim (before collecting bags).
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Baby’s Away driver will pull curbside, outside Baggage Claim, for Customer to collect their rental equipment.
Baby’s Away is NOT allowed to install car seats, we will email you the manual prior to your arrival
Curbside Pick-up @ Departure
Baby’s Away driver will text when arriving at the airport & will wait in the cell phone waiting area until Customer has texted they are ready for the gear to be picked up at the Passenger Drop-Off area.
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Customer is to text when approaching the Passenger Drop-Off area.
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Customer is to text when the rental gear is out & ready for pick-up.
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Baby’s Away driver will pull up to Customer vehicle (or curbside) to collect the rental gear.
Please let us know if you have any further questions.
The process is super detailed & easy - communication is key!
REMINDER:
Communication is key for us all! * An Additional $35 fee will apply if customer fails to notify us of any delay within 2 hours of scheduled delivery or pickup time. It is the CUSTOMER’S responsibility to notify Beach and Games To Go / Charleston Baby’s Away of any meet / flight time changes, delays, etc. regarding scheduled delivery & pick up times. Our driver will also monitor flight status via a mobile app on arrival date & departure date, but our driver is also driving - let us know immediately of any changes!